Unified Communications

We designed the ShoreTel unified communications system from the ground up to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. End users easily master the built-in unified communications tools; at the touch of a button, the intuitive desktop application turns voice calls into multimedia collaboration sessions.

The ingenious purpose-built IP architecture makes the system look and behave like a single, unified platform. It distributes the system’s intelligence across the communications environment so the system scales and grows as needed, across sites, or even countries. With ShoreTel Director, an intuitive browser-based administrative interface, IT staff can maintain the system from anywhere on the network.

The system's distributed architecture and applications, and its N+1 redundancy help provide five-nines availability for mission-critical business continuity. The switch-based hardware platform helps ensure that in the event of a WAN failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

Our total cost of ownership (TCO) is the lowest for TCO in the industry. Many customers report a return of investment within a year. Over the long term, ShoreTel helps reduce costs company-wide with unified communication tools that streamline business processes, putting critical information within reach, and eliminating both missed calls and the need for expensive third-party conference services.